At TwaliRay, we take pride in the quality of our handcrafted glass art. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return and refund policy below.

Return Policy

• You may return most items within 30 days of delivery for a full refund.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Custom or personalized orders are not eligible for return unless there&sdquo;s a defect in craftsmanship.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include replacing the item or providing a full refund.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return

1. Contact us at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include your order number and reason for return in the package.
4. Ship the item to the address provided in the return authorization email.

If you have any questions about our Returns & Refunds policy, please contact us at [email protected].